Introducing: All-New One-Key Support Channels

November 26, 2019

An illustration depicts a man offering phone and computer support

We are excited to share with you a new era for education and help: ONE-KEY™ Support

We believe that one of the most important things that an equipment management platform can do is to be easy to use. When thinking about how to coach app users up on using the system, we also try to be respectful to the fact that we release about 13 updates to the app every year. With the understanding that in the world of software development, education is a bit of a moving target, we want to provide you with ongoing support to help you understand what our platform has to offer, and how to use it best.   

A Strong Foundation for Customer Support: We’ve taken a multi-pronged approach to providing you support, both guided by our support team and in the form of self-service support for your convenience: 

  • All-new support site: Find support articles on common topics related to our app. Start a conversation with our support team with the use of our site’s interactive chat feature. 
  • Support YouTube: Watch and learn about our app at your pace.   
  • One-Key Facebook Group: Join an online community of fellow One-Key users. Share success stories, pose questions to fellow equipment managers, and engage with the One-Key team right from Facebook. 

Without further ado, let’s take you through the major features of One-Key support.   

One-Key Support Site 

We have launched a new One-Key support website, accessible here: https://onekeysupport.milwaukeetool.com/ 

We know it can be a pain when something doesn’t go right with the app and you don’t know where to look to figure out how to solve the problem.  

One-Key support is your one-stop-shop for everything related on how to use the One-Key app. Whether you need help setting up tool tracking, are interested in learning about the inventory management features you didn’t know existed, or want to explore new topics, we encourage you to stop by. 

The search bar at the top of the site helps you find subjects by keyword. For your convenience, this search bar is located at the top of each page of the support site. 

A search bar on a support site asks a user what they are looking for

Or, if it’s something we haven’t written about just yet, we’re always open to suggestions and will gladly answer your support questions at onekeysupport@milwaukeetool.com. 

You'll also find support articles on common topics, categorized into a few different key areas.  

The homepage of a support portal for a tool tracking and inventory management app

Getting Started with One-Key 

New to One-Key? Great! This section of our support site is designed with you specifically in mind.  

This section of a support site breaks tool tracking and smart tools into different topic areas

In this section, you can: 

  • Learn the basics of our platform, how our tracking works, and how you can take advantage of both the One-Key website and the mobile app, for all your on- and offsite construction inventory needs.   
  • You’ll also gain an understanding of One-Key connected tools and devices. Learn about how to add Milwaukee compatible tools and equipment to your inventory, or how Milwaukee TICK™ equipment trackers can help you keep track of your tools and equipment of other brands and manufacturers.  

Get the Most Out of One-Key 

This section of the One-Key support site is designed to help you with your day-to-day operations and more effortlessly manage and track your inventory with One-Key.  

This section of the One-Key support portal breaks articles into topic areas for inventory and more

In this section, you can:  

  • Learn about our inventory, places, and people management features for both the web and mobile app. 
  • Understand how tool transfers work in One-Key. 
  • Find out about the different kinds of detailed reports you can generate for compatible tools with reporting functionality. 
  • Set up documentation on your inventory items and get alerted before equipment is due for repair. 
  • Adjust your profile notifications and One-Key settings

Content Clusters and Support Article Pages 

Once you’ve determined a topic area you’re interested in learning about, like Inventory, you’ll click into the related tab, where you’ll find a page with individual articles clustered around this topic.  

A webpage shows a list of articles related to inventory management

Once here, you can scroll through the articles in the selected section and click into the specific article that discusses the subject you want to learn about, like how to use existing One-Key items as a template to create a new entry.  

In the following article page, your subject will be discussed in more detail.  

A support article shows a user how to create new entries in their inventories from existing items

Most article pages include a video tutorial at the start of the page, taking you through your task, so you can quickly learn what steps are needed.  

You can also read through the steps in the article and get more context on each task. To the right of each article page, you’ll see related articles to help you through similar tasks.  

Don’t see what you’re looking for?  

You can always click the overflow icon, at the bottom righthand corner of your screen.  

This will open a chat window, where you’ll be able to start a conversation with our friendly support team, outline the problem you’re encountering, and we'll be able to provide a timely answer for you and get you back on track.  

One-Key Support YouTube  

If you’re more of a visual leaner, you can visit our newly launched One-Key YouTube page

One-Key tool tracking app on YouTube

Here, you’ll find support videos categorized into playlists designed to help you find what you’re looking for, fast. You’ll also find other One-Key related video content here.  

Be sure to tap the subscribe button to make sure you’re notified whenever we upload a new video!

One-Key Facebook Group 

The official One-Key Facebook group is a place for you to connect with other One-Key users.

One-Key tool tracking app on Facebook

Here, you’ll find a stream of helpful information from our support team and likeminded tradesmen. Post a question right in the group to get a conversation going with the greater group, or message us directly. 

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